SEND US AN EMAIL

Please enable JavaScript in your browser to complete this form.
Would you like to join our email list?
Join our Newsletter for discount offers

CONTACT US

Do you have questions about how we can help you?
Send us an email and we’ll get in touch shortly.

Phone: +91 9999831597
Email: info@sandezo.com

Free standard shipping
on all orders.

Support forum  
for over 24h

Address: 419, Kothiwal nagar, Budh Bazar, Moradabad , UP-244001

FREQUENTLY ASKED QUESTIONS

Are the candles scented?
  1. Our candles are crafted to provide a serene ambiance without added fragrances.
  2. While our candles are non-scented by default, we offer a variety of luxurious fragrances separately.
  3. Enjoy the pure elegance of our unscented candles, perfect for creating a tranquil atmosphere.
  4. Enhance your experience by selecting from our range of premium fragrance oils to accompany your candles.
  5. Explore our exclusive fragrance options to personalize your candle experience and uplift your space with enticing scents.
 
Are they pet-friendly / safe around dogs & cats?

Absolutely, our pearls are derived from plant-based materials and are designed to burn cleanly, making them safe for pets. While it's advisable to keep them out of direct reach of pets due to their non-edible nature and the presence of an open flame, rest assured that our pearls are non-toxic and pose minimal harm if ingested in small amounts. Additionally, our pearled candles self-extinguish if accidentally knocked over, thanks to the pearls snuffing out the flame.

Do you have to use a new wick every time?

No, there's no need for a new wick each time you light your candle. Our wicks are designed for multiple uses, allowing you to relight them as needed until they reach their approximately 12-hour burn limit. We provide ample wicks with each pearled candle, enabling you to refresh your candle whenever desired for a rejuvenated appearance.

Moreover, you have options to maximize your candle's lifespan and minimize waste. You can trim the wick to reuse the unused portion or flip it to submerge the melt pool, ensuring zero waste while maintaining a pristine candle appearance. It's worth noting that trimming the wick will affect the burn time.

 
My wick extinguishes quickly, what am I doing wrong?

f your wick is burning out faster than expected, the most likely reason is that the wick tip is protruding too far from the pearls. When placing the wick, ensure that only around a quarter-inch of the tip is exposed, sufficient for lighting. Extending the wick further will inevitably reduce the burn time of your candle.

What are the ingredients?

Our pearls are crafted from meticulously purified plant-based wax, ensuring a clean burn with minimal smoke or soot residue. Free from paraffin and known allergens, they offer a safe and environmentally conscious choice. For our scented variants, we utilize a blend of natural and synthetic fragrances, all meticulously selected to meet our high standards. Rest assured, our fragrances are devoid of phthalates and parabens, aligning with our commitment to quality and safety